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Tourism and hotels
Hotels, resorts and destination operators face safety-critical incidents with guests in the building and the world watching, often with lean overnight teams.
The regulatory drivers
Obligations centre on duty of care, safety regulation and data protection (FADP and GDPR for guest data), with brand standards and management agreements increasingly mandating tested crisis and continuity arrangements.
The threat profile we plan against
- Guest safety incidents. Fire, medical emergencies, security threats and evacuations with duty of care to people who do not know the building.
- Seasonal exposure. Revenue concentrated in seasons where a closure or reputational event cannot be recovered within the year.
- Booking system dependence. PMS, channel managers and payment systems whose outage halts arrivals and revenue immediately.
- Destination shocks. Weather events, unrest or transport failures that strand guests and staff simultaneously.
Consulting
Business impact analysis, continuity and crisis frameworks, and certification readiness against ISO 22301 and ISO 27001, built for this sector's realities.
See consulting ›Training and exercising
Leadership crisis exercises and accredited training that turn plans into rehearsed behaviour, including Operation HELVETIA.
See training ›Resilience Arena
Our platform for living plans, in-platform simulations and audit-ready compliance evidence across sites and teams.
See the platform ›See how this works in practice in our case studies, or start from the wider discipline on our business continuity management page.
Can night teams realistically run a crisis plan?
Only if it is built for them: one page actions, clear escalation, and short drills on real shifts. We design for the 02:00 duty manager, not the head office binder.
Do you handle reputation and guest communications?
Yes. Holding statements, guest and tour operator communications and media handling are exercised together with the operational response, because in this sector they are inseparable.
Can one programme cover multiple properties?
Yes: a group framework with property level playbooks, so standards are consistent while each site's realities are respected.
Resilience built for tourism and hotels.
A confidential conversation with a senior practitioner who knows the sector. We respond within 24 hours. No obligation.
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