A crisis is anything internally or externally, controllable or uncontrollable, observable or unobservable that affects the reputation, finances or performance of an organisation either directly or indirectly. Supply chain failure, accidents at work, natural disasters, personnel problems, scandals and financing issues are just some potential triggers that call for expert crisis management. Public perception is all-important here. Whether your organisation is actually experiencing a crisis or others just think it is, you need to activate your crisis management & Crisis Communications plan and respond accordingly as your handling of the issue is what will come to define your company.
Twenty-four hour rolling news and the growth of social media means bad news travels fast today. Any crisis, if not resolved swiftly and efficiently, has the potential to spiral out of control, becoming a public relations disaster that affects customer and investor confidence as well as your corporate reputation. Effective crisis management is essential. Switzerland-based consultancy firm Resilience Guard can help you identify the myriad threats to your business –both localised and global – and develop practical crisis resolving solutions that will help you plan to manage incidents effectively. See more on risk management.
BS 11200, is the widely accepted crisis management standard designed to help businesses cope with unexpected emergencies like civil unrest, employee deaths, corporate espionage or natural disaster. The standard advises organisations on the kind of capabilities they need to develop and maintain in order to detect, prepare and respond to a crisis.
BS 11200 provides a framework to help companies mitigate risks and manage crises and so avoid potentially very damaging consequences that could harm their reputation, if not their very existence.
In today’s interconnected world, businesses face numerous threats from all quarters. Resilience Guard’s professional consultants have considerable expertise in creating capable crisis management teams and developing structured incident management response mechanisms that provide:
- A framework for determining the composition of incident and crisis management teams
- Step-by-step guide to evaluating the impactof an incident
- Detailed incident management guidelines including roles, responsibilities and checklists for reference by the business continuity management team.
Resilience Guard’s crisis simulation exercises provide valuable support for your senior management team by enabling them to rehearse their roles in a safe environment. This not only builds confidence and increases familiarity with crisis plans but also ensures your crisis management team is better prepared to handle a real-life situation should disaster strike.
Switzerland-based consultancy Resilience Guard has established a structured methodology for company-wide crisis management rehearsals involving simulations based on realistic scenarios. Planned with clear aims and objectives, these validate business continuity management plans and put your incident management and crisis management teams through their paces, from initial incident response through crisis handling, recovery strategies and back to ‘business as usual’ operations.
Drills and reports
Until a business continuity plan is tested, it is just that – a plan. Best practice guidelines recommend plans are tested at least annually and Switzerland’s Resilience Guard can support you in preparing scenario-based drills, including site evacuations, for any of your operational business continuity management teams. Our consultants can also help you create an audit trail demonstrating the crisis simulation exercise was fit for purpose and that the expected results were achieved or appropriate lessons learned.
Find out more on our specialist business continuity services