This privacy notice describes why and how we collect and use personal data and provides information about individuals' rights. This privacy notice applies to personal data provided to us when an individual contacts us through our website.

About us
Resilience Guard GmbH specialises in business continuity management and crisis management for companies in Switzerland and beyond, helping organisations of all types and sizes withstand potentially disruptive events.

What is personal data?
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as personal information of a website visitor (eg name, email, telephone etc).

What is personal data processing?
Personal data processing means any operation or set of operations that is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

What personal data do we collect?
The information we collect are personal data provided to us requesting information on our services. The types of personal data are: name, email, company, position, telephone and message.

How we collect personal data?
We collect personal data when a website visitor completes our contact form.

What purpose do we use your personal data for?
We collect and process your personal data only for specific and limited purposes. For example, to communicate with you in order to provide information of our services as well as personalised recommendations to you, to assess and handle any complaints, to develop and improve our services.

What legal basis do we have for processing your personal data?
The provision of your personal data is voluntary but in certain cases it is necessary to contact you in order to provide information on our services.

How long do we keep your personal data?
We will keep your personal data for as long as necessary to provide you with the information or services requested. We may retain your contact details and interests in our services for a longer period of time if you have allowed us to send you marketing materials.

How do we share your personal data?
We may share your personal data with our partners to inform you about our services and offers that may be of interest to you.

What are your rights?
Where we process your personal data, if you are located in the EEA you have a number of rights over how the data is processed. We have provided an overview of these rights below:

• The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we are providing you with the information in this privacy notice.
• The right to access and rectification: You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise this right, please contact us.
• The right to data portability: The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
• The right to be forgotten: Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
• The right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your personal data.
• The right to object: Under certain circumstances, you have the right to object to certain types of processing.
• The right to lodge a complaint with a Supervisory Authority: You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.

How you can exercise your rights

You can exercise your rights by sending an email to info@resilienceguard.ch or submitting a request through the Contact Us form on our website.

How do we protect your personal data?
We take the protection of your personal data very seriously. We have implemented technical and organisational security measures to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to your personal data is only permitted among our employees on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by our partners.

How do we keep this privacy notice up-to-date?
We will update this privacy notice when necessary to reflect customer feedback and changes in our services. When we post changes to this statement, we will revise the "last updated" date at the top of this notice.

Cookies
In our website, as almost all professional websites, we use 'cookies' to give you the best experience on our site. Cookies are small text files, usually consisting of letters and numbers, stored on your device by a website server. Cookies are widely used in order to make websites work or work more efficiently and help us to understand what information is most useful to our visitors.

The cookies used on our website may be generally categorised as follows:

• Strictly necessary cookies: These cookies are fundamental to website functionality and cannot be switched off without blocking features on the site. They are usually set in response to your actions on the site, such as filling in our contact form. These cookies do not identify you as an individual.
• Performance cookies: These cookies allow us to gather analytics to improve the performance and functionality of our site. These analytics can include measurements on the popularity of a page, common patterns of how people browse around the site. We aggregate these data for review in order to make our website work more efficiently. These cookies do not identify you as an individual.

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. You have the ability to enable or disable the storage of cookies on your device by changing the settings of your browser at any time.


How to contact us
If you would like to contact us, please write your message in our Contact Us form on our website or email info@resilienceguard.ch.